2019 Pacific Northwest Library Association Conference

The challenges facing libraries are real, complex and varied. As such, they require new perspectives, new tools, and new approaches. With support from the Bill and Melinda Gates Foundation and in partnership with Chicago Public Library and Aarhus Public Library, IDEO created a toolkit for using design thinking to better understand and serve library patrons.

This workshop will draw upon the toolkit and take a step-by-step approach to guide you through the process of understanding how you can incorporate design thinking practices at your library.

1. How to tap into your creativity to understand and apply human centered design thinking
2. The practical and critical steps in design thinking guided by the design thinking toolkit
3. How to more deeply understand your patrons and how they experience the services you provide to effectively serve their needs.