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PNLA 2019 Conference

Centennial Hotel - Spokane, Washington

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Wednesday, August 7 • 9:00am - 12:00pm
Designing the Future: A Design Thinking Workshop (Limit 50)

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The challenges facing libraries are real, complex and varied. As such, they require new perspectives, new tools, and new approaches. With support from the Bill and Melinda Gates Foundation and in partnership with Chicago Public Library and Aarhus Public Library, IDEO created a toolkit for using design thinking to better understand and serve library patrons.

This workshop will draw upon the toolkit and take a step-by-step approach to guide you through the process of understanding how you can incorporate design thinking practices at your library.

1. How to tap into your creativity to understand and apply human centered design thinking
2. The practical and critical steps in design thinking guided by the design thinking toolkit
3. How to more deeply understand your patrons and how they experience the services you provide to effectively serve their needs.

avatar for Michelle Frisque

Michelle Frisque

Chief, Technology, Content and Innovation, Chicago Public Library
Michelle Frisque is the Chief of Technology, Content and Innovation at Chicago Public Library. She is a former president of the Library & Information Technology Association. She received her Masters of Learning and Organization Change from Northwestern University, and her Masters... Read More →

Wednesday August 7, 2019 9:00am - 12:00pm PDT
Riverfront Ballroom B