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PNLA 2019 Conference

Centennial Hotel - Spokane, Washington

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Friday, August 9 • 10:30am - 11:45am
No More Silos: Implementing Self-Management to Fully Empower Staff

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When challenged to create an organizational chart for your library that was patron-focused, it is unlikely we would come up with the cumbersome, siloed
org charts we now have. The Hillsboro (OR) Public Library did away with traditional departments, replacing Circulation, Reference, and Technical Services
with four quadrants that speak to the experiences we want patrons to have. How did we do it? By learning from the self-management, or holacracy,
movement, and implementing a new structure that prioritized supporting staff expertise, allowed for significant cross-training, and empowered staff to
manage their own time and participate more fully in organizational projects.

1. Upon completion, participants will understand the principles behind holacracy and self-management.
2. Upon completion, participants will have developed a clear action plan for implementing potential organizational changes in their own libraries.
3. Upon completion, participants will have obtained a set of resources from outside of the library world to assist in structural organizational change.

avatar for Stephanie Chase

Stephanie Chase

Director, Hillsboro Public Library
Stephanie Chase is Director of the Hillsboro (OR) Public Library. Prior to Hillsboro, Stephanie coordinated service strategies to libraries for BiblioCommons and was the Director of Library Programs and Services for The Seattle Public Library. Stephanie is the founder of the Green... Read More →
avatar for Hillary Ostlund

Hillary Ostlund

Library Manager -- Cultivate!, Hillsboro Public Library
Hillary works at the bustling Hillsboro Public Library where she works hard on matching people's strengths to positions in library service, staff training and development, and employee culture. Hiring has become her middle name :-)

Friday August 9, 2019 10:30am - 11:45am PDT
Riverfront Ballroom A